Refund Policy

This Refund Policy explains how Crozelonthivarel handles refunds and statutory withdrawal for Coraventrax orders sold to consumers in Denmark and the European Economic Area, subject to mandatory consumer protection rules.

Right of withdrawal

If you qualify as a consumer under distance selling rules, you may have the right to withdraw from a purchase within 14 days from the day you receive the goods, provided the goods are unused, sealed, and returned in merchantable condition where applicable.

How to request a refund

Email help@crozelonthivarel.world with your order reference, order date, and reason for the request. We may ask for reasonable proof of purchase.

Processing timelines

Approved refunds are issued using the original payment method where possible, unless otherwise agreed. Processing times typically range from 5 to 14 business days after we receive the returned goods and confirm eligibility.

Return shipping

Unless otherwise required by law, return shipping costs may follow consumer rules applicable to your case. If you withdraw within the statutory period, follow the instructions we provide in the confirmation email.

Exceptions

Sealed goods that are not suitable for return due to health protection or hygiene reasons may be excluded after unsealing if such exceptions apply under applicable law.

Faulty goods

If you receive a defective product, contact us promptly with evidence. Statutory warranty rights for consumers may apply in addition to this policy.

Contact

Crozelonthivarel, Vesterbrogade 60, 1620 København, Denmark. Email: help@crozelonthivarel.world